Effective Date: 28 May 2025
Company Name: Open Door Property Buyers a Trading name of DUV Properties Limited (10534385)
Contact Email: hello@opendoorprop.co.uk
Registered Address: c/o The Edge Hub, Kingston House, Myton Street, Kingston Upon Hull, HU1 2PS, United Kingdom
1. Introduction
Open Door Property Buyers (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following types of personal data:
• Identity Data: Full name, title, date of birth. Contact Data: Email address, telephone number, postal address.
• Property Data: Details of the property you wish to sell, including ownership documents.
• Financial Data: Bank details (only if a transaction is completed), proof of funds, mortgage details.
• Technical Data: IP address, browser type, and information from cookies.
• Communications Data: Any information you provide in correspondence with us, including emails and phone calls.
3. How We Collect Your Data
We collect your data in the following ways:
• When you fill out a form on our website.
• When you contact us by phone, email, or post.
• When you engage our services.
• When you subscribe to our newsletter or request marketing to be sent to you.
• Automatically through website analytics and cookies.
4. How We Use Your Information
We use your data for the following purposes:
• To evaluate your property and provide a valuation.
• To communicate with you during the sale process.
• To fulfil our contractual obligations.
• To comply with legal and regulatory obligations (e.g., anti-money laundering checks).
• To provide customer service and support.
• To improve our services and website.
• To send you marketing communications (only if you have opted in).
5. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
• Consent: When you have given clear permission.
• Contract: When processing is necessary to fulfil a contract with you.
• Legal Obligation: When we are required to comply with the law.
• Legitimate Interests: When it is in our legitimate interests to do so and your interests do not override these.
6. Who We Share Your Data With
We may share your data with:
• Our legal and professional advisors.
• Trusted third-party service providers (e.g., surveyors, solicitors, and auction houses).
• Regulatory bodies and law enforcement if required by law.
• Our IT and website hosting providers.
We do not sell your data to third parties.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:
• Client and transaction records: 6 years
• Marketing data: Until you unsubscribe or withdraw consent
8. Data Security
We implement appropriate security measures to protect your personal data from:
• Unauthorised access
• Accidental loss
• Destruction or damage
• Alteration or disclosure
All sensitive data is stored on secure, password-protected systems with limited access.
9. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing.
• Withdraw consent at any time (if applicable).
• Lodge a complaint with the Information Commissioner’s Office (ICO):
To exercise your rights, contact us at: hello@opendoorprop.co.uk
10. Cookies
We use cookies to improve user experience and collect anonymous analytics. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
For more information, view our [Cookie Policy] (if available).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Open Door Property Buyers
Email: hello@opendoorprop.co.uk
Phone: 01472 731661